Meet the author
Gavin Scott
Customer service speaker, trainer and author
Gavin Scott is a customer service expert, keynote speaker and trainer. His work helps teams develop the confidence and conversational skills to build better relationships with customers, through workshops, online learning and speaking.
Gavin Scott is a customer service expert, keynote speaker and trainer. His work helps teams develop the confidence and conversational skills to build better relationships with customers, through workshops, online learning and speaking.
He is the author of Finding Gold Dust: How to Create Exceptional Customer Experiences. The book draws on practical stories from his training work and his belief that conversations can improve service. Gavin encourages businesses to look at complaints as opportunities to understand what customers need. WBR helped him organise his training stories into a coherent manuscript in his own voice.